Junior System Engineer (with a focus on security and network) – Kuala Lumpur, Malaysia

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Job Summary and Mission

This position contributes to the success of wizlynx group by performing the following:

  • Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, network and middleware) in support of on-going operations and projects.
  • Manage incidents and requests for a defined technology environment
  • Provide network specific technical expertise for the support of security network system requirements.
  • Mainly Tier 2, partly Tier 1 Support Level
  • Working with a global team, providing Network-/Security Services on a high level of quality, e.g. Management and Support of
    • +70kVPN Users, +20 Remote Access Gateways
    • +900 3rd Parties Extranet Connections
    • Authentication Gateways and Access Control

Models and acts in accordance with wizlynx group guiding principles.

Summary of Key Responsibilities 

  • Support and be responsible for defined system administration activities on an allocated/defined system or environment
  • Actively respond to incidents and requests
  • Support and improve system environment and services (sizing)
  • Support defined areas of the business, e.g. departments or countries in user and operational requirements, troubleshooting and migration to new versions.
  • Write all related documentation / update data in online tools (Changes, Validation docs, systems proposals/recommendation, etc)
  • Act and perform according to defined SLAs
  • Design configuration and administration in support of on-going projects, moves and changes
  • Execute change management activities
  • Interaction with other support teams around the world

Summary of Ideal Experience, Skills, Knowledge, and Abilities

IDEAL EXPERIENCE

· 1- 2 years IT work experience in Network/Security environments

LANGUAGE SKILLS

· Fluent technical English (speech and writing)· Ability to communicate clearly and concisely, both orally and in writing, in local language

SOFT SKILLS

  • Team oriented
  • Flexible attitude, reliable
  • Customer friendly approach and appearance
  • Willingness to travel
  • Problem-solving skills
  • Analytical skills

TECHNICAL SKILLS AND ABILITIES

  • Networking fundamentals, mainly TCP/IP
  • Understanding of LAN and WAN concepts
  • Basic understanding in Routing and Switching protocols
  • VPN technologies (IPSec and SSL)
  • Microsoft OS and Office knowledge
  • Wireless technologies and protocols know-how
  • Network mapping and technical document writing

Summary of Education

  • University degree required

Certifications / Training

  • Technical training/certification in the following areas depending on specialty:
    • Aruba Networks
    • AlienVault
    • Barracuda Networks (preferably NG firewall and/or Web Application Firewall
    • Checkpoint Firewalls
    • IT Security related trainings
    • Network (incl. Wireless) related trainings
    • ITIL Foundation v2 or v3

KEY PERFORMANCE INDICATORS / MEASURES OF SUCCESS

  • Achieve agreed targets in terms of quality, time and cost
  • Ensure stable and well performing system environment
  • Apply professional competencies to administrate and optimize the assigned system environment

POTENTIAL CAREER DEVELOPMENT

  • Training and certification of one or more products managed by wizlynx
  • Product and/or Service Champion
  • Advancement to higher operational tiers and/or team leader
  • Potential assignment of service delivery tasks up to and including full service management

 

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